GDPR

Data protection commitments

pale-turn follows the UK GDPR and Data Protection Act 2018. This page summarises how we manage personal data and the rights available to you.

Last updated: April 2026

Data controller details

pale-turn acts as the data controller for information collected through consultations and website interactions. We are responsible for ensuring your information is handled lawfully and fairly.

For GDPR queries, contact our data protection lead using the email below.

Contact for GDPR

  • Email: [email protected]
  • Response time: within two working days
  • Office: London, United Kingdom

Lawful processing

We process personal data when you request services, accept cookies on our website, or enter into a service agreement with us.

Data is used to deliver renovation planning services, respond to enquiries, and maintain clear project records.

Processing activities

  • Managing consultation scheduling and follow-up.
  • Preparing scopes, reports, and planning packs.
  • Maintaining communication logs and notes.
  • Website analytics with consent.

Your GDPR rights

You have the right to access, correct, erase, or restrict the use of your data. You may also object to processing or request a copy of your information in a portable format.

If you believe your rights have been violated, you can contact the Information Commissioner’s Office in the UK.

How to submit a request

  • Send a request to [email protected].
  • We verify your identity before releasing data.
  • Most requests are completed within 30 days.

International transfers

We store data in the UK and use service providers that comply with UK and EU data protection standards. If any data is transferred outside the UK, we use appropriate safeguards.