Privacy policy
How we handle personal data
This policy explains how pale-turn collects, uses, and protects personal information. It applies to enquiries, project planning services, and website visitors.
Last updated: April 2026
Information we collect
We collect information you choose to share, such as your name, email address, property location, and renovation goals. We also record correspondence details to keep an accurate project record.
Basic usage data may be collected through cookies to understand which sections of the website are useful.
Typical data points
- Contact details provided by email.
- Project notes and renovation preferences.
- Scheduling information for consultations.
- Website analytics data when consented.
How we use your information
We use your data to respond to enquiries, deliver planning services, and provide project updates. Information is used only for purposes connected to your renovation planning journey.
We do not sell or trade personal data. Information is shared with trusted partners only when required to fulfil the requested service.
Lawful bases
- Consent when you contact us or accept cookies.
- Contractual necessity to provide services.
- Legitimate interests in running our consultancy.
Retention and security
We retain project records for as long as required to meet legal, regulatory, and service delivery obligations. Data is stored in secure systems with access limited to authorised staff.
If you request deletion, we assess whether any contractual or legal obligations require retention.
Your rights
- Request access to your data.
- Ask for corrections or updates.
- Request deletion where applicable.
- Withdraw consent for optional cookies.
Contact our privacy lead
For privacy enquiries, email [email protected]. We respond within two working days.